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Privacy Policy

Welcome to Joe H-C Physio. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

This website is operated by Joe Hayden-Case, trading as Joe H-C Physio, a physiotherapy service dedicated to helping individuals improve their health, mobility, and wellbeing.

If you have any questions about this policy, please contact:
Email: Joehaydencase@outlook.com

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2. What Information We Collect

We may collect and process the following data:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Medical history (if provided via intake forms)

  • Appointment history and treatment notes (if applicable)

b. Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the website

This information is collected through cookies and analytics tools like Google Analytics.

3. How We Use Your Information

We use your information to:

  • Provide and manage physiotherapy services

  • Respond to your enquiries

  • Schedule and confirm appointments

  • Maintain clinical records in accordance with legal and regulatory obligations

  • Improve our website and services

4. Sharing Your Information

We will never sell your personal data. We only share information:

  • With relevant health professionals (if you give us consent)

  • With service providers (e.g., email systems, booking platforms) under strict data protection agreements

  • When required by law or regulatory bodies (e.g., HCPC or ICO)

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to clinical and legal retention requirements)

  • Withdraw consent at any time (for non-essential uses like marketing)

To exercise any of your rights, please email us at [your email].

6. How We Protect Your Information

We take your privacy seriously and implement industry-standard security measures to protect your data, including:

  • Encrypted email and storage systems

  • Secure clinical note-taking software

  • Access control and regular data reviews

7. Cookies

This website uses cookies to improve user experience and collect anonymised statistics. You can control or delete cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., booking platforms, social media). We are not responsible for their privacy practices.

9. Data Retention

We retain clinical data for a minimum of 8 years (or until the client is 25 years old, if under 18), in accordance with UK healthcare regulations.

10. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on this page.

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